Our company has been focusing on pre-sales and after-sales services for customers for many years. Providing satisfactory solutions, high-quality products, and comprehensive after-sales service is our consistent commitment to win the satisfaction of every customer.
Optimization scheme design: We communicate patiently with users to understand their actual needs and provide them with optimized and reasonable design schemes
Long-term parts guarantee: We guarantee to provide users with parts services for at least 10 years, avoiding equipment idling due to the aging of equipment components
Equipment upgrade and renovation: We have fully considered the new needs of users in terms of production capacity and energy conservation during the development of their enterprises. We offer you a new renovation plan to save your funds
Operational training services: Upon equipment delivery, we provide comprehensive training services for your employees on equipment usage, maintenance, and basic repairs. Additionally, we provide written documentation to prevent equipment downtime due to employee turnover
Material Testing Service: We have a well-equipped material testing center. We welcome both new and old customers to provide various materials for on-site testing
Service process:
1. Pre-sales:
Establish a profile, establish contact with customers, introduce the relevant information about our factory's technology and equipment, understand user needs, recommend appropriate equipment, implement trial materials and relevant technical preparations, and refine technical parameters.
2. During the sale:
Provide users with relevant drawings and technical information, coordinate the installation and construction of user equipment, inform users of the production speed and quality. Ensure that the user's project progress is synchronized and coordinated with the equipment manufacturing process. Handle emergencies and maintain good communication with users.
3. After-sales service:
Dispatch personnel to the user's site to guide the installation, take responsibility for debugging until the product is delivered for use.
② Responsible for providing operation and maintenance skills training for relevant user personnel.
③ Provide spare parts with high quality and competitive prices on a long-term basis.
④ The equipment comes with a one-year warranty. If the equipment is damaged due to its own quality within one year after acceptance, we will be responsible for free repairs. If the malfunction is caused by improper operation, a cost for materials will be charged. We also implement a 48-hour service and repair policy, which means we must respond to the user's questions within the first 24 hours after receiving their message. If the issue cannot be resolved over the phone, we will arrive at the user's site within the next 24 hours to solve the problem.